EVENT HIRE TERMS AND CONDITIONS OF USE

These Terms & Conditions apply to all hire bookings made with ninifido (“we”, “us”, “our”) for the hire of our products, equipment, floral arrangements and other hire items (“Hire Items”).

By placing a booking, accepting delivery or using the Hire Items, the customer (“you”, “your”) agrees to be bound by these Terms & Conditions.

1. Hire Booking

  1. A booking is confirmed once we have received the required payment and confirmed the booking with you.
  2. All Hire Items remain the property of ninifido at all times and are provided to the customer for temporary use only.
  3. Hire Items may not be sold, transferred, sub-hired, lent, altered or provided to another person or business without our prior written approval.
  4. The customer is responsible for providing accurate booking information, including the delivery address, contact details, delivery date and collection arrangements.

 

2. Hire Period

  1. Hire Items are available only for the agreed hire period stated on the booking.
  2. Hire Items must be available and ready for collection at the agreed collection time.
  3. If you require the Hire Items for longer than the agreed hire period, you must contact us before the original collection time.
  4. Any extension is subject to availability and may incur additional hire charges.

 

3. Delivery Area

  1. We provide delivery within the Melbourne Metropolitan Area only.
  2. We do not deliver to Melbourne CBD.
  3. Delivery outside our standard service area may not be available. Please contact us before booking if you are unsure whether your address is within our delivery area.
  4. We reserve the right to refuse delivery to locations that we reasonably consider unsafe, inaccessible or unsuitable for our vehicle or staff.

 

4. Delivery Requirements

  1. A responsible person must be present at the delivery address to receive the Hire Items.
  2. The customer must ensure that the delivery location is accessible and safe for our driver.
  3. Delivery is provided to ground level only.
  4. We do not deliver Hire Items to upper floors, apartments or other elevated levels within buildings.
  5. Where a building has restricted access, security requirements, loading zones or other access requirements, the customer is responsible for ensuring that appropriate access is available at the agreed delivery time.
  6. The customer must ensure there is sufficient space for our vehicle to safely access the delivery location.

 

5. Delivery Waiting Time

  1. Someone must be available to receive the Hire Items at the agreed delivery time.
  2. Our driver will wait for a maximum of 20 minutes.
  3. If no authorised person is available within the 20-minute waiting period, additional waiting, redelivery or rescheduling charges may apply.
  4. We reserve the right to leave the location if the delivery cannot reasonably be completed due to the customer’s failure to provide access or an available recipient.

 

6. Setup and Pack-Down

  1. Delivery and collection do not include setup, styling, installation, dismantling, pack-down or removal of the Hire Items from their setup.
  2. The customer is responsible for setting up the Hire Items after delivery.
  3. The customer is also responsible for dismantling and packing the Hire Items before collection.
  4. Before our scheduled collection, all Hire Items must be gathered together, safely packed and placed in an accessible ground-level location where our team can load them into our vehicle.
  5. We are not responsible for dismantling decorations, furniture, displays, structures or other items connected to or surrounding the Hire Items.

 

7. Collection Requirements

  1. We will collect the Hire Items at the agreed collection time.
  2. The customer must ensure that all Hire Items are ready for collection before our arrival.
  3. If the Hire Items are not ready and our team is required to wait for more than one hour, an additional waiting/loading fee may apply.
  4. If our team is unable to collect the Hire Items because they are not ready, inaccessible or cannot be safely loaded, additional collection or redelivery charges may apply.
  5. The customer remains responsible for the Hire Items until they have been collected by us.

 

8. Security Bond

  1. A security bond may be required before the Hire Items are released.
  2. The bond is held as security against loss, damage, breakage, missing items, excessive cleaning, misuse, late return or any other costs for which the customer is responsible under these Terms & Conditions.
  3. The bond will be refunded after the Hire Items have been collected and inspected.
  4. If the Hire Items are returned in acceptable condition and there are no outstanding charges, the bond will be refunded.
  5. The bond will be refunded using the same payment method used to pay for the hire, wherever the payment system permits.
  6. Refund processing times may vary depending on the payment provider or financial institution.

 

9. Damage, Breakage and Loss

  1. The customer is responsible for the Hire Items from the time of delivery until collection.
  2. The customer must take reasonable care of all Hire Items and ensure that they are used appropriately.
  3. Any Hire Item that is lost, stolen, broken, damaged, missing or returned in a condition that requires repair or replacement may result in additional charges.
  4. Damage or breakage charges may be deducted from the security bond.
  5. If the cost of repairing or replacing the damaged or missing Hire Items exceeds the security bond, the customer must pay the remaining amount.
  6. Replacement costs may be based on the reasonable cost of replacing the item with an equivalent item.

 

10. Floral Arrangements – No Rearranging or Alterations

  1. Where floral arrangements are included in a booking, they are professionally designed and prepared before delivery.
  2. Once the floral arrangements have been delivered, the customer must not rearrange, alter, remove, replace, reposition or modify any flowers, foliage or other components of the arrangement.
  3. The floral arrangements must remain in the condition and configuration in which they were delivered.
  4. Customers must not add their own flowers, foliage, decorations or other materials to our floral arrangements without our prior written approval.
  5. If the customer believes there is an issue with a floral arrangement after delivery, the customer must contact us before making any changes or attempting to correct the arrangement themselves.
  6. If a floral arrangement has been rearranged, altered or damaged after delivery, we reserve the right to charge the customer for the reasonable cost of restoring, repairing or replacing the affected arrangement or components.
  7. Any applicable charges may be deducted from the security bond. If the cost exceeds the security bond, the customer is responsible for paying the remaining balance.
  8. Customers must not attempt to restore or rearrange an altered floral arrangement themselves. Any restoration or rearrangement required must be carried out by us or an authorised professional.
  9. At collection, floral arrangements must be returned in substantially the same condition and configuration as delivered, allowing for normal and expected changes during the hire period.
  10. Missing flowers, foliage, containers, decorative components or other parts of a floral arrangement may be treated as lost or damaged Hire Items and may incur additional charges.
  11. Customers must not
  • Rearrange individual flowers.
  • Change the position of flowers or foliage.
  • Remove flowers, foliage or decorative elements.
  • Add flowers, foliage or decorations.
  • Change the shape or structure of the arrangement.
  • Separate one arrangement into multiple arrangements.
  • Transfer flowers or components into another container.
  • Cut, trim, bend or otherwise modify flowers or foliage.
  • Alter, modify or damage any part of the arrangement.
  • Allow another person to make any of the above changes.

 

11. Indoor Use Only

  1. Unless we have specifically agreed otherwise in writing, all Hire Items are for indoor use only.
  2. Hire Items must not be used outdoors, in gardens, on exposed balconies, in rain or in other outdoor environments.
  3. The customer is responsible for ensuring that the Hire Items are used in a suitable and safe indoor environment.
  4. Damage caused by outdoor use, weather, moisture or unsuitable conditions may result in additional repair or replacement charges.

 

12. Proper Use of Hire Items

  1. Hire Items must only be used for their intended purpose.
  2. The customer must not modify, paint, glue, nail, staple, drill, cut, alter or otherwise damage the Hire Items.
  3. Adhesive products, tapes, substances or other materials that may damage the Hire Items must not be used without our prior approval.
  4. The customer must ensure that children, guests, pets and other persons using the Hire Items do so safely and appropriately.

 

13. Cancellation

  1. Customers may request cancellation of their booking by contacting us directly.
  2. Cancellations made at least 6 weeks before the scheduled delivery date are eligible for a full refund, subject to confirmation of the cancellation.
  3. Customers wishing to cancel must contact us as soon as possible.
  4. Cancellation requests made less than 6 weeks before the scheduled delivery date may be subject to different cancellation terms, depending on the booking and circumstances.

 

14. Changes to Bookings

  1. Requests to change the delivery date, collection date, Hire Items or other booking details must be made as early as possible.
  2. Changes are subject to availability and may not always be possible.Additional charges may apply where a requested change results in additional delivery, collection, hire or other costs.

 

15. Customer Responsibility

  1. The customer is responsible for the Hire Items during the hire period.
  2. The customer must ensure that the Hire Items are kept in a safe location and protected from damage, theft and unauthorised use.
  3. The customer must immediately notify us if a Hire Item is damaged, lost, stolen or otherwise unavailable.
  4. The customer must not allow any person to remove Hire Items from the agreed location without our written permission.

 

16. Unsafe or Inaccessible Locations

  1. We reserve the right to refuse or discontinue delivery or collection where our staff reasonably believe that the location is unsafe or inaccessible.
  2. This may include situations involving unsafe access, blocked access, dangerous conditions, inadequate space, unsuitable loading areas or other circumstances that may put our staff, vehicle or Hire Items at risk.
  3. Any additional costs resulting from an unsafe or inaccessible location may be charged to the customer.

 

17. Delivery and Collection Delays

  1. We will make reasonable efforts to deliver and collect Hire Items at the agreed times.
  2. Delivery and collection times may occasionally be affected by traffic, weather, road conditions, vehicle issues, unforeseen delays or circumstances outside our reasonable control.
  3. We will communicate significant delays where reasonably possible.

 

18. Customer Inspection

  1. The customer should inspect the Hire Items when they are delivered.
  2. Any visible damage or issue should be reported to us as soon as possible.
  3. If the customer does not notify us of an obvious issue within a reasonable period after delivery, the Hire Items may be considered to have been received in acceptable condition, unless otherwise agreed.

 

19. Photographs and Evidence

  1. We may take photographs of Hire Items before delivery and after collection for the purposes of documenting their condition.
  2. These photographs may be used as evidence of the condition of the Hire Items in the event of a dispute regarding damage, missing items or loss.

 

20. Failure to Return Hire Items

  1. Hire Items remain our property and must be returned to us at the agreed collection time.
  2. Failure to return Hire Items may result in additional hire charges and/or replacement costs.
  3. If Hire Items are not returned or are intentionally retained, we reserve the right to take appropriate action to recover our property and any amounts owing.

 

21. Additional Charges

Additional charges may apply for:

  • Waiting time exceeding the included waiting period.
  • Items not being ready for collection.
  • Redelivery or failed delivery.
  • Additional collection attempts.
  • Damage or breakage.
  • Missing or lost Hire Items.
  • Replacement of Hire Items.
  • Excessive cleaning.
  • Unauthorised outdoor use.
  • Unauthorised alteration or rearranging of floral arrangements.
  • Damage to or removal of floral components.
  • Extended hire periods.
  • Additional services requested by the customer.
  • Other costs reasonably incurred as a result of the customer’s actions or failure to comply with these Terms & Conditions.

 

22. Liability

  1. To the extent permitted by law, we are not responsible for injury, loss or damage arising from the customer’s misuse, unsafe use, modification or unauthorised use of the Hire Items.
  2. The customer is responsible for ensuring that the Hire Items are used safely and appropriately throughout the hire period.
  3. Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable Australian law.

 

23. Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude, restrict or limit any rights the customer may have under the Australian Consumer Law or other applicable legislation where those rights cannot legally be excluded.

24. Acceptance of Terms

By making a booking, paying for the hire, accepting delivery or using the Hire Items, the customer confirms that they have read, understood and agreed to these Terms & Conditions.

If you have any questions about our hire conditions, delivery requirements, cancellation policy, security bond, floral arrangements or responsibility for Hire Items, please contact us before placing your booking.

 

NINIFIDO

ABN 46531525423

gifts@ninifido.com.au

www.ninifido.com.au

Last Updated: Aug 2026