Mini Cart

FAQs

1. ORDERING

a) Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

b) How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal details.

c) How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchase and payment.

d) I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

e) How do I pay for my orders?

We accept payments via Afterpay, Zip Pay and Paypal and all major credit cards such as Mastercard & VISA.

f) Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. It is advisable to check your order before finalising it by making the payment.

g) I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

h) How will I know if my order is confirmed?

After you make the payment and if it is successful, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. The orders will only be shipped when your payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

2. SHIPPING & DELIVERY

a) When will my order be processed?

We guarantee your purchased item will be processed and dispatched within 24 hours from the time your payment is received ( Monday to Friday ). No dispatches on weekends and public holidays.

b) How long will it take for me to receive my order?

Once your order is processed and the payment is received, you will receive an email with tracking information. Delivery times are estimated by your location and are to be used as a guide only. Please allow up to 1-5 business days, There may be delays around public holidays. In the event, the delivery time falls outside of the times we have promised, we will be in contact with you to advise you of the delay. We appreciate your patience and understanding.

c) How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number.

Track your deliveries here

d) What are the shipping charges like?

We provide free standard delivery using Australia Post for all orders above AUD 150/-. If you wish to use express shipping, we will charge $20.00 per Gift Box.

e) Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

f) Do you offer Refunds?

We want you to be happy with your purchase and we apologise if it is not. We consider all our sales to be final. 

g) What if my purchased gift(s) is/are damaged?

If your item arrives damaged, please email us on gifts@ninifido.com.au with a photo of the damaged item within 48 hours of receiving the gift box.

h) Can I personalise/customise my gift box?

You certainly can. We are more than happy to add that special touch and personalise your Gift Box to make it extra special. You can do this at the time of purchase.

i) I have not received my gift, what should I do?

Kindly drop an email to gifts@ninifido.com.au if you have not received your Gift Box. Please use the tracking service to verify the status of your delivery. We will assist you accordingly.

j) Do you ship outside Australia?

Sorry!!!. We do not ship outside Australia at present.